FAQ

FAQ

How can we help you?

Payment

I’m going on a shopping spree! How do I pay?
  • We’ve partnered with PayPal so you can make secure, convenient and reliable payments via credit card or your PayPal account. Whenever you want to buy something, click Add to Cart and your Cart will appear. Once you’ve placed all the products you want to buy, click Proceed to Checkout. From there, we’ll walk you through the entire payment process.
  • No credit card? You may also pay via Bank Deposit at any branch of Bank of the Philippine Islands (BPI).
  • Going paperless? We also accept online and mobile bank transfers for Bank of the Philippine Islands (BPI). Kindly send a complete screenshot of the transaction in reply to payments@vanityboxph.com. These will be manually verified with our bank, so allow us 1 to 3 banking days to acknowledge payments. Don’t worry; your Cart is still reserved just for you!
I don’t have a PayPal account! Can I still pay via credit card?
  • Of course! A PayPal account is not required to pay with your credit card. You'll still be redirected to PayPal though, but will just be using their system as a guest.
How do I pay via Bank Deposit?
  • During Checkout, select the Bank Deposit option. Shortly after, you will receive an invoice email with instructions. This email contains all the details you need to complete your purchase.
  • You may pay via Bank Deposit at any branch of Bank of the Philippine Islands (BPI). After paying at your chosen bank, simply reply to the invoice email with a clear scanned copy of your machine-validated deposit slip. A clear photo works, too!
  • Once we’ve received a copy of your deposit slip, you will be sent an Order Acknowledgement email.
    How do I know if my payment went through?
    • When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can’t find this email in your inbox, you might want to check your spam folder, just in case.
    • If you didn’t get an Order Acknowledgement email, chances are your payment did not go through successfully.Email us and we’ll help you sort it out.
    Is it safe to transact with my credit card?
    • Absolutely. Your credit card information is never stored in our servers. It is encrypted and transmitted through 128-bit Secure Socket Layer (SSL) straight to a top security electronic vault.
    Shopping
    Help! I had a product in my Cart, but now it’s no longer available. What happened?
    • Because our products are in high demand, we operate on a first-come, first-served basis. That means you’ll want to checkout the items in your Cart as soon as possible—because, chances are, there are other customers who want those goodies as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you did. But try to check back tomorrow—any stock from cancelled orders go back to the site immediately and are up for grabs.
    Account
    What if I forgot my password?
    • Not a problem. In the Log In window, just click on Get help (Hint: It’s at bottom).
    • Follow the on-screen instructions to reset your password.
    • If you’re still having trouble, we’re here to help! Email us.
    I can’t log in! I think I forgot my username or email address.
    • Don’t worry, it happens all the time. Call our hotline +63 997 807 7598 or 02 - 796 5931
    • Is my personal information safe?
    • We guarantee it. Check out our Privacy Policy for more details.
    Can I have more than one account?
    • Holding multiple accounts can cause confusion and overlapping of orders in the future, and we don't want you to have to go through any trouble at all. To keep it this way, we only allow (1) account per customer.
    • Should it come to our attention that a customer is in possession of multiple accounts, we reserve the right to cancel orders made with those accounts. Refunds for these orders are subject to the discretion of our discerning Customer Service Team.
    Help! I have more than one account.
    • This can be corrected easily. Email Us so we can shut one of these accounts down for you. Just let us know which.
    Delivery
    I can’t wait for my orders to arrive! How do I track them?
    • Trust us, we cannot wait too! To track the status of your orders, visit online Order Tracking found when you click the “Hi, ”. You will also receive another email once your orders are about to leave our warehouse en-route to your shipping address.
    Where do you deliver to, and how much is it?
    • We deliver nationwide in the Philippines! To ensure excellent and efficient service, there’s a corresponding delivery fee for the following locations:
    • Metro Manila – PhP 50.00 per Cart Rest of the Philippines – PhP 150.00 per Cart
      It’s a flat rate! So add as many products to your Cart as you like before you proceed to Checkout.
    • For the meantime Shipping Fee is Free until further announcement.
    When can I expect delivery?
    • We’re committed to delivering your order within the next day for Metro Manila addresses and within 3-5 working days for the rest of the Philippines. For holidays and long weekends, there might be a slight delay in delivery. But rest assured, we'll ship your Products as soon as we can! The delivery countdown officially begins once you've received an Order Acknowledgement email.
    It’s been more than 5 working days! How do I follow up my order?
    • Please give us a call at +63 997 807 7598 or 02 - 796 5931, and we will sort this out for you ASAP. We’re so sorry for the delay.
    Do I have to be there when my orders are delivered?
    • Not at all. You may designate an authorized representative to receive your orders on your behalf. In theCheckout page, you will find a field for Delivery Instructions —that’s where you can note your representative’s name so they can receive your orders for you.
    Can my orders be delivered to an office address?
    • Yes, of course. On the Checkout page, simply indicate that your shipping address is an office address. That way, we will aim to deliver Monday to Friday between 9AM and 5PM.
    Returns
    What is your return policy?
    • Products sold on site are exempt from refunds, returns and exchanges if you receive them with no defect or damage. Sale items are non-refundable and non-returnable as well. While we understand that you might have changed your mind, we won't be able to take these items back due to personal hygiene standards and merchant limitations. Give them another chance; you might learn to love them as much as they love you!